PlatformPDF
Client Portal User Manual
A practical walkthrough covering login, job booking, issue tracking and invoices.
Updated 1 February 2026Knowledge hub
Manuals, guides and product resources.
Download A Plus client documents, find maintenance and compliance guidance, and go directly to official product documentation for the systems we work with.
A Plus downloads
Operational documents and practical guides.
These files have been retained from the original A Plus resource library and are available to open or download.
OperationsPDF
Emergency Escalation Playbook
Step-by-step guidance for urgent incidents and after-hours support escalation.
Updated 26 January 2026MaintenanceXLSX
Preventive Maintenance Checklist
Inspection points, validation sequence and sign-off controls for planned maintenance.
Updated 14 February 2026CompliancePDF
Certificate Renewal Guide
Guidance on expiry monitoring, reminders and certificate renewal submissions.
Updated 18 February 2026SafetyDOCX
Site Access and Safety Protocol
Pre-visit requirements, PPE expectations and permit controls for safe site access.
Updated 9 January 2026FinancePDF
Invoice and Billing Reference
Reference information covering invoice format, payment terms, tax codes and queries.
Updated 7 February 2026Product systems
Understand the technology behind the installation.
Explore the controls, access and energy systems A Plus can design around, integrate and support.
BMS & controls
Honeywell Building Automation
Building control infrastructure for monitoring plant, comfort, alarms and energy performance.
Product overview →Open integrationTridium Niagara
A flexible framework for connecting building systems, data and operator interfaces.
Product overview →Controllers & field devicesiSMA CONTROLLI
Controllers, I/O and building automation components for flexible BMS architectures.
Product overview →Access & door entryPaxton Access Control
Scalable access control and door-entry systems for homes, workplaces and managed sites.
Product overview →Residential automationLighting & Smart Home Control
Coordinated control of lighting, heating, shading, security and AV for intuitive everyday use.
Product overview →Energy visibilityEnergy Monitoring & Smart Metering
Metering and dashboards that turn electrical consumption into useful operational information.
Product overview →Official documentation
Manufacturer manuals and support links.
These links take you to the manufacturer or network operator so you can use the latest official information.
Manufacturer documentation
↗Honeywell Building Automation technical publications
Official Honeywell technical publications and documentation for building automation systems.
Manufacturer documentation
↗Tridium Niagara resources
Official Tridium resources for Niagara building controls, integration and system operation.
Manufacturer documentation
↗iSMA CONTROLLI documentation
Official product manuals, integration references and technical documentation for iSMA CONTROLLI systems.
Manufacturer documentation
↗Paxton access control instructions
Official installation instructions for Paxton Net2, Paxton10, Entry, PaxLock, Switch2 and Compact products.
Manufacturer documentation
↗Paxton application notes
Official Paxton application notes covering planning, configuration, integrations and day-to-day system use.
Emergency support
↗Find My Energy Supplier
Identify the energy supplier responsible for an electricity account in Great Britain.
Emergency support
↗Find My Network Operator
Find the local electricity distribution network operator for outages and network emergencies.
Manufacturer names and trademarks belong to their respective owners. Links are provided for technical reference and do not by themselves imply manufacturer endorsement or approved-partner status.
Using the library
Find the right information safely.
Where can I find manuals for equipment installed by A Plus?
Start with the A Plus downloads and manufacturer documentation on this page. If your system has a project-specific handover pack, use the documents supplied at handover or contact us with the site and equipment details.
Are manufacturer manuals a substitute for an electrician or controls engineer?
No. Product documentation is useful for operation and reference, but electrical, life-safety and control-system work should be assessed and completed by suitably competent people.
Can A Plus help identify an existing control or access system?
Yes. Send clear photographs of the controller, panel labels and user interface, together with the property location and the issue you are trying to solve.
Start a project
Need help with an installed system?
Send the product name, site location and a clear description of the issue. We’ll point you towards the right documentation or discuss technical support.